41 replies to this topic

[oldcustomer]

Watch out about Tim+MSN, there is someone who is somehow using the " support@asmallorange.com " email address, he even tried to worm my password out of me. Don't worry, I've told Tim.

Indeed it is possible to use any address as a .net passport on MSN.

If the address has not be confirmed it will say (E-mail not verified) besides the persons name on MSN.

The owner of the domain can reject the .net registration if an e-mail address is set up at the address

[Matthew]

Great job Tim & Guys/Gals

[nezermundy]

Very good I like the idea of Live Webchat more than Telephone support.

[Jeremy Banks]

Sounds awesome.

[Oblivion.]

http://markhowe4081la.kayakotrial.com/
I can talk to myself now, how fun

I never realised how easy it was/is to use that helpdesk from the admin side .

EDIT: It got my resolution wrong, silly program.

Edited by Oblivion., 08 January 2006 - 09:29 AM.

[Aaronjp]

Very nice I like it!

[William]

I've just though, you know what would be really cool?

Multiple users, like the IPS client center!

Possible?

[seven]

Tim' date='Jan 7 2006, 6:56 PM' post='39309']
...If you do not have an account, simply submitting a ticket will create one. If you've submitted a ticket in the past, you should be able to recover your password to log in again...

I can't access my tickets anymore.

I have Ticket IDs that enabled me to access my tickets from the past.

I don't have an account, but I want to access one particular ticket from the past that I need to review right now.

I tried using the "recover your password" feature but it claims my email is invalid, even though it is the exact email I always use.     

[v0id]

I tried using the "recover your password" feature but it claims my email is invalid, even though it is the exact email I always use.     

it worked for me.  make sure you use the email, that you used to open the older tickets

[seven]

^^the above post is mine. I forgot to log in....

someone please help.

[jaseone]

An email to support@asmallorange.com is the way to go and if you had have done that to begin with then I'd say you would already be happily logged into the support system.

[-ASO- Tim]

help@asmallorange.com, actually

[jaseone]

well at least support@aso would have redirected the query earlier.

[Michael]

Excellent update, i often found it difficult to uncover previous support topics without delving into my email account - and yet with this upgrade it retains all our previous support tickets too which is an added bonus.

[seven]

I just emailed them right now.

I didn't want to bother them with an email; thinking I was just doing something wrong that one of you guys could help me with.  

edit: problem solved. thanks Tim!

Edited by seven, 10 January 2006 - 06:43 PM.

[EngEx]

Sounds great -- (I won't be calling from Italy though!)....


can hardly wait til I have a problem to check it all out!


cheers

[Randy Walker]

Any chance of getting the "Support" link at the top of all the pages to go to "http://www.asmallora...ange.com/help/" instead of "http://www.asmallora....com/support/"? Everything @ /support/ is at /help/ and then some

[Oblivion.]

Is there a bug with it, or something wrong?

Created On:   14 Jan 2006 09:56 AM
Last Update:   14 Jan 2006 09:56 AM

Then the replys or whatever;
Posted On: 14 Jan 2006 09:56 AM (me, origionally)
Posted On: 14 Jan 2006 10:09 AM (staff)
Posted On: 14 Jan 2006 10:11 AM (me)

The 'Last Update' hasn't updated .

[eXaulz]

Will the Live Support be free? (hopefuly, it will be! )