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Support Helpdesk: where is "VIEW TICKETS" ?


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#1 comma

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Posted 23 October 2010 - 06:28 AM

Hi,

I can't find the VIEW TICKETS link in support helpdesk, I only see SUBMIT A TICKET.

Where is it?

Thanks.

#2 -ASO- Frank

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Posted 23 October 2010 - 06:35 AM

Login to your client area[1], you should be able to view tickets from there.

[1] - https://customers.as.../clientarea.php

#3 IBBoard

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Posted 23 October 2010 - 08:46 AM

I noticed that yesterday. The "submit a ticket" section has no obvious "view my tickets" link and the "view my tickets" page doesn't have a quick link to submit a ticket. Seems like a missed trick to make it easier for users to navigate :)
The more information you provide, the better answer the community can give.

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#4 comma

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Posted 23 October 2010 - 09:40 AM

thanks.




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