17 replies to this topic

[-ASO- Doug]

Hi all,

ASO is hiring again. This time, we're hiring a Technical Support Ninja to help on our graveyard shift.

All the details about this opening and what it's like to work at A Small Orange can be found in our new jobs section: http://asmallorange.com/about/jobs/

If you have any questions, feel free to let us know.

[primatology]

Not sure what the current support schedule is like, but does this mean that you guys are planning to make live chat available around-the-clock?

[-ASO- Doug]

primatology, on 17 August 2010 - 06:02 PM, said:

Not sure what the current support schedule is like, but does this mean that you guys are planning to make live chat available around-the-clock?

Yes, for sure. This hire should allow us to provide late-night chat support within a month and then we just need to figure out mid-shift, which should be coming within a month or two after (by October / November at the latest). After we have comfortable 24/7/365 live chat support, we will probably start testing phone support, but that's a little ways down the road at this point.

[Bart]

-ASO- Doug, on 16 August 2010 - 06:13 PM, said:

Hi all,

ASO is hiring again. This time, we're hiring a Technical Support Ninja to help on our graveyard shift.

All the details about this opening and what it's like to work at A Small Orange can be found in our new jobs section: http://asmallorange.com/about/jobs/

If you have any questions, feel free to let us know.

This is quite an opportunity for a lucky candidate. I've sent in an email regarding the position. Thanks Doug.

[lesture]

Yeah, I went ahead and threw my hat in the ring as well.

I wonder if ASmallOrange uses checkinstall to create their RPMs?  

[primatology]

Quote

I wonder if ASmallOrange uses checkinstall to create their RPMs?  

If not, have fun. (As long as you create an working RPM it's not an issue, right?)

Edited by primatology, 20 August 2010 - 01:12 AM.

[lesture]

That's my feeling, then again I'm impressed with ASO even bothering to make packages to begin with. With other hosts they just do the standard ./configure -> make -> make install route. While not terrible, packages are definitely the better route.

[Ms Sudz]

-ASO- Doug, on 16 August 2010 - 06:13 PM, said:

Hi all,

ASO is hiring again. This time, we're hiring a Technical Support Ninja to help on our graveyard shift.

All the details about this opening and what it's like to work at A Small Orange can be found in our new jobs section: http://asmallorange.com/about/jobs/

If you have any questions, feel free to let us know.

Looks like a great opportunity to begin a career with a wonderful company that cares for its humans, not just hardware.  I have a question while I await your review.  Are you seeking more than 1 technical support ninja for the graveyard shift?  Thanks.

[lesture]

You can never have too many support techs!


(Until funds run dry...)

[IBBoard]

Quote

(Until funds run dry...)  

I don't know - more Techs than terminals doesn't sound too useful

[AndrewB]

I've been filtering through job emails and intend to start calling people back this week (I've been a little backlogged).

If you sent something in but didn't explicitly mention that you're a customer, please send in a quick note so I can pull yours aside. I make it a point to always include customer submissions in my initial call back list.

[Bart]

-ASO- Andrew, on 24 August 2010 - 07:45 PM, said:

I've been filtering through job emails and intend to start calling people back this week (I've been a little backlogged).

If you sent something in but didn't explicitly mention that you're a customer, please send in a quick note so I can pull yours aside. I make it a point to always include customer submissions in my initial call back list.

Hope to hear from you soon Andrew.

[Bart]

Hello everyone,

Hope you all had a great labor day weekend. Just writing a brief message to inquire about the Technical Support Ninja employment opportunity. Has a candidate been selected for this position yet?

Thanks,

[Digital Noise]

Curious as to whether this position has been filled or not myself.  I threw my hat in the ring last week.  I'm a returning Drak.Net customer who will becoming a ASO customer very soon

[Samir]

Thank you for the update Frank.  I look forward to applying again.