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Starting immediately, ASO is offering live chat support to its customers on week days between 8 AM and 8 PM Eastern time (you can view this page to see what the current time is in Atlanta).
The same people who respond to tickets you send in are also staffing live chat, so they should be able to help you with pretty much anything that you'd otherwise address in a ticket. Anything that needs to be investigated or escalated might require a ticket, but that's only a small percentage of issues.
You can start up a live chat by visiting our support center at https://asmallorange.com/help/.
This live chat offering is currently in "beta" because we're testing a few things (hours, software, and staffing). As always, if you have any feedback, feel free to let us know by sending us an email or posting in this forum topic.
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Live Chat Trial
Live chat open from 8 AM to 8 PM
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#3
- 36 Bits forever!
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- Group: Members
- Posts: 1,371
- Joined: 01-February 06
Posted 30 July 2010 - 05:25 PM
If it helps:
8am-8pm EST is 0300-1500 UTC
8am-8pm EDT is 0400-1600 UTC
8am-8pm EST is 0300-1500 UTC
8am-8pm EDT is 0400-1600 UTC
Obsolescence is just a lack of imagination.
Sign up at ASO with a 15% discount (coupon: no2512) or $5 discount (coupon: 2152on) - Valid on both shared hosting and VPS plans.
Sign up at ASO with a 15% discount (coupon: no2512) or $5 discount (coupon: 2152on) - Valid on both shared hosting and VPS plans.
#4
- Massive Orange
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- Group: Members
- Posts: 3,904
- Joined: 20-May 06
Posted 31 July 2010 - 04:23 AM
Are we on EDT at the moment? The UK is on BST (British Summer Time = UTC+1) rather than GMT (Greenwich Mean Time = UTC), and I think EST is Eastern Standard Time (i.e. not daylight savings). Why can't everyone just use UTC/GMT and make it easier for the world 
The more information you provide, the better answer the community can give.
*** Sign up at ASO with a 15% discount (coupon: saveme15%) or $5 discount (coupon: saveme$5) ***
(Valid on shared hosting and VPS)
*** Sign up at ASO with a 15% discount (coupon: saveme15%) or $5 discount (coupon: saveme$5) ***
(Valid on shared hosting and VPS)
#6
- Will's Blog
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- Group: Members
- Posts: 593
- Joined: 21-July 04
Posted 02 August 2010 - 11:26 AM
I see tickets list has been removed from the page. 
That it and never remembers me. Forgets that I logged in the second I close the tab. Annoying!
And to be clear, of course I check "remember me".
Update: It's because of no "www" in that link. You really should either require 'wwww" in all links or not. Easy enough with a single htaccess rule as I am sure you know.
That it and never remembers me. Forgets that I logged in the second I close the tab. Annoying!
And to be clear, of course I check "remember me".
Update: It's because of no "www" in that link. You really should either require 'wwww" in all links or not. Easy enough with a single htaccess rule as I am sure you know.
This post has been edited by war59312: 02 August 2010 - 11:28 AM
God Bless America
#7
- Rather Big Orange
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- Group: Members
- Posts: 393
- Joined: 08-December 04
Posted 11 August 2010 - 11:08 AM
I havent seen it "online" yet. Its always offline.
#9
- Designer; coder; geek
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- Group: Members
- Posts: 230
- Joined: 14-December 04
Posted 12 August 2010 - 10:21 AM
I just used it - got the same great service as I'm used to, but even more quickly than normal! A fantastic addition. Thanks a lot 
fuzzylime: we know design
Save money when you sign up! Go here then use code giveme15 to get 15% off or giveme5 to get $5 off your order.
Save money when you sign up! Go here then use code giveme15 to get 15% off or giveme5 to get $5 off your order.
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