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Posted 17 June 2010 - 04:13 PM
Quote
A Small Orange, a high-end shared, reseller, and dedicated web hosting company based in Atlanta, GA, is looking for an enthusiastic, friendly, and detail-orientated billing representative to join our growing team. At A Small Orange, we understand and recognize that, along with our customers, the people on our team are our most valuable asset.
At A Small Orange, you’re going to find a relaxed, yet professional atmosphere where employee growth and development, as well as fun, creativity, and innovation, is encouraged and rewarded. We want our employees to learn about what interests them and help A Small Orange grow and continue to succeed.
To attract the best talent and give our team members the most flexibility, A Small Orange lets its employees work from wherever they want, as long as they have a reliable, high speed Internet connection and can work reliably and be depended upon. Employees in the Atlanta area are of course welcome to work in our office, but geographic location is not a factor in hiring.
A Small Orange pays competitive wages, a comprehensive benefits package including fully paid health and dental insurance, a 401k, paid time off for vacations and community service, and a variety of other perks and benefits. Because this position is full time, salaried, and includes benefits, we expect A Small Orange to be your only hosting-related job. The ideal candidate can work a flexible shift consisting of weekday nights and weekends (Eastern time).
The basics:
Bonus stuff you might already know and we’d love to see (if not, you’ll learn these on the job):
Extra bonus (you'll learn these if you’re interested, but if you know how to do these your resume will float to the top of the stack):
If you are interested in joining our team, please send a resume and a quick cover letter describing your experience with the basics, bonus and extra bonus above to jobs@asmallorange.com. Please include the words “Billing Representative” somewhere in the subject.
We are not interested in hearing from hiring agencies or outsourcing companies.
At A Small Orange, you’re going to find a relaxed, yet professional atmosphere where employee growth and development, as well as fun, creativity, and innovation, is encouraged and rewarded. We want our employees to learn about what interests them and help A Small Orange grow and continue to succeed.
To attract the best talent and give our team members the most flexibility, A Small Orange lets its employees work from wherever they want, as long as they have a reliable, high speed Internet connection and can work reliably and be depended upon. Employees in the Atlanta area are of course welcome to work in our office, but geographic location is not a factor in hiring.
A Small Orange pays competitive wages, a comprehensive benefits package including fully paid health and dental insurance, a 401k, paid time off for vacations and community service, and a variety of other perks and benefits. Because this position is full time, salaried, and includes benefits, we expect A Small Orange to be your only hosting-related job. The ideal candidate can work a flexible shift consisting of weekday nights and weekends (Eastern time).
The basics:
- Customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at A Small Orange.
- Excellent written English. Support is currently provided over email only, but may expand to live chat and/or phone in the future.
- Technical enough to be comfortable using proprietary billing and user management scripts and applications (we’ll teach you, but you need the basics).
- Able to quickly and professionally respond to emails focusing on pre-sales inquires and billing issues and requests.
- Screen new orders to help prevent fraud and technical issues and set them up appropriately.
- Must have a strong attention to detail.
Bonus stuff you might already know and we’d love to see (if not, you’ll learn these on the job):
- Experience working in web hosting and with the web hosting industry.
- Strong familiarity with ModernBill and WHMCS.
- Strong familiarity with the Enom and OpenSRS domain platforms.
- Basic knowledge of cPanel and WHM.
Extra bonus (you'll learn these if you’re interested, but if you know how to do these your resume will float to the top of the stack):
- Advanced knowledge of cPanel / WHM.
- Familiarity or experience with web-hosting related technologies, such as DNS, Web, FTP.
If you are interested in joining our team, please send a resume and a quick cover letter describing your experience with the basics, bonus and extra bonus above to jobs@asmallorange.com. Please include the words “Billing Representative” somewhere in the subject.
We are not interested in hearing from hiring agencies or outsourcing companies.
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