Customers have been requesting the option for support through live chat for a long while. So, we're going to start trying it out today. We're pulling a "Google" here and running this on a Beta test for now. There may be kinks in the system or our own internal procedures that need to be worked out. Here are the notes/conditions during the beta:

• We'll have it on from 10am to 4pm EST Monday through Friday. This is to ensure there's always a manager available.
• There is no charge for live chat support. We are considering phone support for an additional cost down the line.
• The live chat system is only for support issues. Please don't use it to say "Hi", as that just ties up a tech from helping out another customer.
• If you have an involved support request, it would probably be better to file a normal ticket in the system. Live chat is geared more towards quick questions or issues, so choose wisely.
• Email/web tickets are still being answered 24/7 during this period and will continue to be our #1 priority.

Patience please while we get up to full speed with this new system. Our techs will try to be as helpful as they can, but understand that they're the newbies here and may need some time to get used to the change. We'll do our best!